Refund and Dispute Policy for EMDR Intensive Packages
Effective Date: May 1, 2025
At Untamed Therapy, all EMDR Intensive Packages are a commitment to your healing. Time, energy, and space are reserved specifically for you. Because of the nature of this work and the limited availability of intensive sessions, all sales are final and non-refundable once booked.
Refund Policy
All EMDR Intensive Package purchases, including those made through Klarna or Affirm payment plans, are non-refundable once booked.
This includes cancellations, no-shows, and reschedules without proper notice. No partial refunds will be issued for unused session time.
Reschedule Policy
You may reschedule your EMDR Intensive with at least 5 days’ notice by emailing info@untamedtherapy.com or contacting provider through your client portal.
If you give less than 5 days’ notice, rescheduling is not guaranteed and your session may be forfeited without refund.
A one-time courtesy reschedule is allowed per client if proper notice is provided.
Klarna and Affirm Terms
Financing is managed by Klarna or Affirm directly. Once you choose their payment option, you are financially responsible for completing all payments, regardless of attendance or outcome.
Payments will not be canceled or paused due to missed appointments or cancellations. It is your responsibility to secure financing before scheduling.
If you experience payment issues or need to update billing information, you must contact Klarna or Affirm directly.
Disputes
Filing a payment dispute after services have been rendered or time has been reserved is a violation of our client agreement. This may result in termination of services.
If you believe there was a billing error or have a concern about your experience, please contact info@untamedtherapy.com so we can address it directly and professionally.
By purchasing an EMDR Intensive Package, you acknowledge and agree to the above policy.
Contact Us
If you have any questions or concerns about this disclaimer, please contact us at:
Untamed Therapy and Consulting, LLC
3321 Del Prado Blvd S #12
Cape Coral, FL 33904
Email: info@untamedtherapy.com
Phone: 941.876.8033